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Lecturer(s)
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Course content
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1. Definition of basic concepts in the field of quality management. 2. Main activities in the field of quality management in the production process. 3. Overview of tools and methods of quality management in practice, basic division. 4. Seven basic quality management tools: check lists, histogram, flow chart, scattered diagram, control chart, Pareto chart, Ishikawa diagram. 5. Seven new quality management tools: affinity diagram, interrelationship diagram, systematic (tree) diagram, matrix diagram, matrix data analysis, PDPC diagram, network graph. 6. Special quality management tools - designed for product quality planning (QFD - Quality Function Deployment, Risk Analysis, FMEA). 7. DOE method - Design of Experiments. 8. Other models designed to increase the performance of organizations: the Malcolm Baldrige model (USA), the EFQM model, the Balanced Scorecard. 9. Six Sigma method, Quality Journal method, 8D report. 10. Japanese approach to quality management models Kaizen, Poka Yoke and others.
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Learning activities and teaching methods
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unspecified
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Learning outcomes
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Within the course Tools and methods of Quality management, students will gain knowledge about methods of data collection, appropriate methods of their sorting, processing and analysis. The methods are also used for planning and ensuring the quality of products in the design and production phase, in manufacturing companies to streamline production activities, cost savings, easier communication and activities associated with improvement processes.
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Prerequisites
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unspecified
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Assessment methods and criteria
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unspecified
1. A test to verify theoretical knowledge during the course 2. Final examination test with a theoretical and practical part 3. Successful submission of the seminar paper
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Recommended literature
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Dian, M. The Quality as Fundamental Pillar of Sustainable Organization Success. Riga, Scholar`s Press, 2018. ISBN 978-620-2-31857-0.
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Evans, J. R., & Lindsay, W. M. Managing for Quality and Performace Excelence. Boston, MA, USA, 2019. ISBN 978-0-357-44203-6.
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George, M., L. a kol. Lean Six Sigma kapesní příručka. Brno, SC&C Partner, or McGraw-Hill New York, 2010. ISBN 978-80-904099-2-7.
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IMAI, M. Kaizen: metoda, jak zavést úspornější a flexibilnější výrobu v podniku. Vyd. 1.. Brno: ComputerPress, 2007. ISBN ISBN 978-80-251-.
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MIZUNO, S. Řízení jakosti.. Praha: Victoria Publishing, 1993. ISBN 80-856- 0538-4.
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Nenadál a kol. Moderní management jakosti.. Praha, Management Press, 2008. ISBN 978-80-7261-186-7.
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NENADÁL, J. et al. Moderní systémy řízení jakosti: quality management. 2. vyd. (doplněné).. Praha: Management Press, 2002. ISBN ISBN 80-7261-071-.
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Plura a kol. Plánování a neustálé zlepšování jakosti. Brno, Computer Press, 2001. ISBN 978-80-7226-543-5.
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TÖPFER, A. Six Sigma: koncepce a příklady pro řízení bez chyb. 1. vyd.. Brno: ComputerPress, 2008. ISBN 978-80-251-1766-8.
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