Management, quality and safety of health services at provider level 1. Relationship between health care professional and patient - client Ways of communication with patient - client. Current legislative measures, Characteristics of social perception, patterns of social perception, components of perception, errors in assessment, recommendations for quality social perception of manager 2. Ethical standards and codes Clinical experiment: clinical trial, blank, placebo. Problems of therapeutic and not therapeutic studies. Negative phenomena in scientific experiment: citation ethics, ethics committees 3. Prevention of the emergence and spread of infectious diseases and hygienic requirements for the operation of medical facilities (HC) The process of spreading infections in HC. Health care related infections and their prevention. Hygiene-epidemiological regime in HC. Preventive and repressive anti-epidemic measures in OCTs. Disinfection, sterilization, hand hygiene. System of prevention of healthcare associated infections in HC. 4. Standardization of health care Basic classification of quality standards in Czech health care. Standards of medical and nursing care. Economic aspects of standardization of care. Indicators of quality of medical and nursing care. Prices for quality. 5. Quality of health services and the role of management Implementation of management systems and improving the quality and safety of healthcare provided, quality definitions, tools and techniques for quality improvement. Quality manager. Analytical techniques. Vision, strategy. Standardization of processes. Standardization of procedures. Documentation and its management. Health care quality indicators. Internal audit, planning and implementation of QMS internal audit. Legislation relating to quality and safe care (Act No. 372/2011 Coll., Decree No. 102/2012 Coll., Bulletin of the Ministry of Health of the Czech Republic in 2015, part 16) 6.ISO 9001 and related standards Guidelines and standards for quality management systems, evaluation of customer - patient satisfaction; Joint Accreditation Commission of the Czech Republic, International Organization for ISO Standardization 7. Creation of controlled documentation Process of controlled documentation, its creation and updating 8.Healthy working conditions Duties of the employer in creating healthy working conditions and ensuring safety at work, identification of health risks, categorization of work, risky work at individual workplaces and in the performance of work of individual professions in health care facilities, prevention of occupational health damage, occupational medical services and provision. 9. Communication and control of medical devices Interpersonal relations in the workplace, types of communication, conflict resolution. Meetings, types of meetings, planning and preparation of meetings. Rules for conducting meetings, brainstorming, 10. Implementation of strategic decisions in ZZ Implementation of strategic decisions, evaluation of strategic decision making, information systems in strategic decision making. Medical devices, categories and types of medical devices. Metrology. 11.System of education of employees in HC Employee education in HC. Competence of health care workers, expertise, type of education. Lifelong education in health care. Adaptation process. Motivation, evaluation, career planning. Job description. Ways of remuneration, wage, salary 12. Reporting of provided health care in medical facilities Reimbursement Decree of the Ministry of Health of the Czech Republic, reimbursements and estimated items of acute inpatient care, DRG, reimbursements and estimated items of out-patient care 13.Documentation in ZZ Medical documentation and other types of documents, electronic documentation, NIS, creation, binding and document management, legislation, informed consent, confidentiality obligation. negative reverse 14.Supervize Systems of support and support of health workers. Functions and objec
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