| Course title | PUBLIC HEALTH PROTECTION AND SUPPORT |
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| Course code | KSZD/RKO9 |
| Organizational form of instruction | Lecture + Seminary |
| Level of course | Master |
| Year of study | not specified |
| Semester | Summer |
| Number of ECTS credits | 3 |
| Language of instruction | Czech |
| Status of course | Compulsory |
| Form of instruction | Face-to-face |
| Work placements | This is not an internship |
| Recommended optional programme components | None |
| Lecturer(s) |
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| Course content |
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Lecture Topics: 1. Quality - basic concepts and definitions. Quality management history. Legislation. 2. Process management. Quality management models. 3. Quality system requirements. 4. Accreditation. 5. Certification. 6. Quality Manager. 7. Information and communication in QMS. Methodology of data collection. 8. Satisfaction tracking. 9. Internal and external audit. 10. Risk management 11. QMS in laboratories and medical support services. Seminar Topics: 1. Concept of quality and role of management. 2. SWOT analysis. 3. Quality management methods. Ishikawa. Deming cycle. EFQM. TQM. Method 5 S. 4. Quality management project in a healthcare facility. 5. Quality management project in a healthcare facility. 6. Process standardization. Standardization of procedures. 7. Documentation and its management. 8. Health care quality indicators. 9. Health care quality indicators. 10. Planning and implementation of internal audit. 11. Planning and implementation of external audit.
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| Learning activities and teaching methods |
| unspecified |
| Learning outcomes |
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The subject acquaints students with basics of service quality management with focus on health care. It informs about process management and quality management systems, as well as the role of healthcare facility management in setting strategic goals and creating quality concepts. The course explains individual terms related to the SPE and in the practical part / seminar / provides the students with the possibility to use theoretical knowledge in practice, ie the creation of a project for implementation of SPC in a medical facility.
Subject knowledge: The student can describe individual models of quality management, can explain the concept of accreditation and certification in health care. The student is well versed in internal and external quality audit concepts and has a basic overview of quality management methods in support health services, pharmacies and laboratories. Subject skills: The student is able to create a quality management project proposal for a medical facility. He knows the concept of process standardization and can create a process diagram. It respects the legitimacy of the documentation and the need for its management. He / she is able to plan an internal audit of the DSO. They can identify health care quality indicators and set up their monitoring methodology and then interpret them. |
| Prerequisites |
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unspecified
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| Assessment methods and criteria |
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unspecified
80% attendance in seminars, activity in seminars, seminar work, elaboration of the quality system document - working method for chosen topic |
| Recommended literature |
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| Study plans that include the course |
| Faculty | Study plan (Version) | Category of Branch/Specialization | Recommended semester |
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