JAN EVANGELISTA PURKYNĚ UNIVERSITY IN ÚSTÍ NAD LABEM
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JAN EVANGELISTA PURKYNĚ UNIVERSITY IN ÚSTÍ NAD LABEM
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Course: Management and quality in Health Care

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Course title Management and quality in Health Care
Course code KO/MAVK9
Organizational form of instruction Lecture + Seminary
Level of course Bachelor
Year of study not specified
Semester Summer
Number of ECTS credits 2
Language of instruction Czech
Status of course Compulsory
Form of instruction Face-to-face
Work placements This is not an internship
Recommended optional programme components None
Lecturer(s)
  • Povolná Pavla, Mgr. Ph.D.
Course content
Lecture topics: 1st consultation: Quality - basic concepts and definitions, Quality concept and the role of management. Quality management methods. Ishikawa. Deming cycle. EFQM. TQM. Method 5 S. Process management. Quality management models. Quality system requirements. Accreditation. Certification. Quality manager. Information and communication in QMS. Methodology of data collection. Seminar topics: 2nd consultation: Documentation and its management. Satisfaction tracking. Internal and external audit. Risk management. Standardization of processes. Standardization of procedures. Self-study: 1. Health care quality indicators. 2. Quality management project in medical facility. 3. Planning and implementation of internal audit.

Learning activities and teaching methods
unspecified
Learning outcomes
The subject acquaints students with the basics of service quality management with orientation on health care. It informs about process management and quality management systems, as well as about the role of health care management in setting strategic goals and creating quality concept. Learning outcomes of the course unit The subject explains the terms related to the SCO and in the practical part (seminars) it provides students with the possibility of using theoretical knowledge in practice, ie creating a project of introducing the SCO in a medical facility.
Expertise: The student demonstrates knowledge of individual models of quality management, concepts of accreditation and certification in healthcare. The student demonstrates knowledge in terms of internal and external quality audit and has a basic overview of quality management methods in supportive health services, pharmacies and laboratories. Professional skills: The student is able to create a project of quality management for medical facility. They know the concept of process standardization and can create a diagram of the process. It respects the legitimacy of the documentation and the need for its management. He / she can plan an internal audit of the PMO. Can identify health care quality indicators and set the methodology for their monitoring and then interpret.
Prerequisites
unspecified

Assessment methods and criteria
unspecified
80% attendance at seminars, activity at seminars, seminar work: creation of a quality system document - workflow on a selected topic. Oral exam.
Recommended literature
  • BOROVSKÝ, J. SMOLKOVÁ E. Marketing ve zdravotnictví. 2., přeprac. vyd., Praha: České vysoké učení technické, 2013, ISBN 978-80-01-05413-0.
  • EXNER, L. Strategický marketing zdravotnických zařízení. 1. vyd. Praha: Professional Publishing, 2005. ISBN 8086419738.
  • GLADKIJ, I. Management ve zdravotnictví. 1. vydání. Brno: Computer Press, 2003, ISBN 80-7226-996-8.
  • HEKELOVÁ, Z. Manažerské znalosti a dovednosti pro sestry. 1. vydání. Praha: Havlíčkův Brod, 2012, ISBN 978-80-247-4032-4.
  • KOTLER, P., KELLER, K. L. Marketing management. 14 vydání. Praha: Grada Publishing, 2013. ISBN 978-80-247-4150-5.
  • PLEVOVÁ, I., et al. Management v ošetřovatelství. Praha: Grada Publishing, 1. vyd., 2012, ISBN 978-80-247-3871-0.
  • STAŇKOVÁ, P. Marketingové řízení nemocnic. Žilina, 2013. ISBN 978-80-89401-64-2.
  • ŠEDIVÝ, M., MEDÍKOVÁ, O. Public relations, fundraising a lobbing: pro neziskové organizace, 1. vydání. Praha: Grada Publishing, 2012, ISBN 978-80-247-4040-9.
  • VEBER, J. a kol. Management: základy, moderní manažerské přístupy, výkonnost a prosperita. Praha: Management Press, 2. vydání, 2009, IBN 978-80-7261-274-1.


Study plans that include the course
Faculty Study plan (Version) Category of Branch/Specialization Recommended year of study Recommended semester
Faculty: Faculty of Health Studies Study plan (Version): General Nurse (K19) Category: Health service 3 Recommended year of study:3, Recommended semester: Summer
JAN EVANGELISTA PURKYNĚ UNIVERSITY IN ÚSTÍ NAD LABEM, date of update: 01.06.2024 23:51.