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Lecturer(s)
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Kašparová Vlasta, Ing. Mgr. Bc.
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Course content
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Seminar topics: (2 hours/week) 1. Quality management, processes and principles. 2. Strategic management, strategic analysis /SWOT, PEST/, BSC. 3. Quality management concepts, quality management models in healthcare, ISO, SAK, EFQM, JCIA. 4. Standardization. Internal audit, external audit. 5. Preparation of quality management system implementation. Audit planning, quality indicators.
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Learning activities and teaching methods
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unspecified
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Learning outcomes
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It introduces students to the basics of quality management of health services and the possibility of ensuring patient safety in health and social care providers.
Expertise: The student demonstrates knowledge of the concepts of quality management and strategic management. Demonstrates knowledge of quality management models, standardization and patient safety. The student is familiar with techniques used in implementing quality management systems in practice, including the methodology for setting quality indicators. Professional Skills: The student is able to select the correct method for implementing a quality management system, identify the current organizational culture and actively participate in influencing and possibly changing it within the QMS. In the area of standardisation, the student can describe the basic principles of standards development, lead teams and plan quality audits, focusing on the provision of care by individual non-medical health professionals in relation to legal standards. The student is able to plan audits, set up an audit team and quality indicators. General competencies: After completing the lecture and practicum block, the student is able to determine the vision of the institution and design a strategy. The student is able to select an appropriate technique for solving problems and, based on that technique, find the cause of the problem and propose a solution to a challenging situation.
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Prerequisites
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Assessment methods and criteria
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unspecified
80% attendance at seminars, activity at seminars, seminar papers, oral examination
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Recommended literature
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BLAŽEK, L. Management. Organizování, rozhodování, ovlivňování - 2., rozšířené vydání. Praha: Grada Publishing 2014, ISBN: 978-80-247-4429-2.
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CETLOVÁ, L. Hodnotící a měřící škály pro nelékařské profese. VŠ Polytechnická Jihlava 2012, ISBN 978-80-87035-45-0.
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DONELLY, J. H., J., L. GIBSON a J. M. IVANCEVICH, 1997. Management. Praha: Grada Publishing, ISBN 80-7169-422-3.. ISBN 80-7169-422-3.
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GLADKIJ, I. Management ve zdravotnictví. 1. vydání. Brno: Computer Press, 2003, ISBN 80-7226-996-8.
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MADAR, J. et al., 2004. Řízení kvality ve zdravotnickém zařízení. Praha: Grada Publishing. ISBN 80-247-0585-0. ISBN 80-247-0585-0.
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MARX, D., VLČEK. F. Národní akreditační standardy pro nemocnice. Praha, 2005.
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NENADÁL, J. Měření v systémech managementu jakosti. Praha: Management Press, 2001, ISBN 80-7261-054-6. ISBN 80-7261-054-6.
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SRPOVÁ, J. a kol. Podnikatelský plán a strategie. Praha: Grada Publishing, 2011. ISBN 978-80-247-4103-1..
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VÁLKOVÁ, M. Hodnocení kvality poskytovaných zdravotních služeb. IPVZ Praha, 2015.
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VEBER J. a kol. Management. Praha: Management Press 2014..
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VEBER, J. Management kvality, environmentu a bezpečnosti práce: Legislativa, systémy, metody, praxe. 2. aktualizované vydání. Praha: Management Press 2010, ISBN 978-80-7261-210-9. Praha: Management Press, 2006. ISBN 80-245-0336-0.
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