1. Concept and principles of quality management, quality and its importance, historical development of quality management, basic concepts of quality management (standards, ISO, TQM). 2. Economics of quality, essence and importance. 3. Quality in pre-production stages, conception and design, marketing and quality planning. 4. Quality in production, operational quality management, forms and methods of verification of conformity in production, management of nonconformities, corrective and preventive measures. 5. BPR - reengineering, nature and importance, customer management, the impact of reengineering technology and methodology, process monitoring, change management and innovation management. 6. Quality in post-production stages, commissioning, monitoring of customer satisfaction and loyalty, service and product responsibility. 7. EMS environmental management systems and audits, sustainable development, types of audits, audit methodology, testing, certification. 8. Quality improvement, the essence of improvement processes, ISO 9000: 2000, Kaizen, Quality Journal, VW, Global 8D, Six Sigma method. 9. Methods and tools of quality management, SPC, QFD, FMEA, FTA, process capability evaluation, measurement analysis 10. Methods and tools of quality management, seven basic and seven new tools of quality management.
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Plura, J. Plánování a neustálé zlepšování jakosti. 2001.
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STŘIHAVKOVÁ, E. Řízení jakosti. Studijní opory.. FSI UJEP, 2019.
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